Client Background:
Company Y, is a small start-up biotech company located in Boston. They have a big cut on funding this year and would like to seek products of high quality but more affordable price.
Challenges:
The VIP customer needs many diverse products to set up labs and they also needs smaller quality of lab consumables to ensure the cheaper brand work.
Solution:
Recognizing the importance of catering to VIP clients seamlessly, Astor provides
- Free products search for all the products company Y needs.
- Creatively work with supplier to provide smaller package size to company Y.
- Proactive communication with company Y scientists to ensure the products are what they need.
- Update the tracking information in a timely manner to ensure the products are received on time for scheduled experiments.
Results:
Company Y is extremely happy with the alternative products we provide and has been ordering repeatedly from Astor.
